Customer Service Specialist - EMEA (Bilingual Spanish)

Customer Service · Remote, Spain
Department Customer Service
Employment Type Full Time
Minimum Experience Mid-level

NZXT is a rapidly growing company made up of gamers, builders, and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. We are a team of creative, motivated and results-oriented people who love what we do and are dedicated to making it easy, fun, and rewarding for our audience to play games. We are a founder-led organization that has not lost any of our entrepreneurial, scrappy roots. This is an exciting time to join NZXT as we are poised for significant global expansion and growth.


CULTURE & VALUES

At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas:


Every Voice Matters                                Win Together

Keep It Simple                                         Give A Shit

Build Scalable Systems                           Commit To Quality

Learn And Grow                                       Do What You Say                                         

 

We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.


JOB SUMMARY


Customer service representatives at NZXT are bright, attentive, and dedicated.  Our team is made for those who take pride in helping others.  We are looking for a talented Customer Service Representative who has a passion for computers and technology to support our customers in Spain. 



RESPONSIBILITIES


  • Provide excellent customer service using customer service tools to investigate issues and deliver continuous and timely updates to customers.
  • Create a protocol for customer support troubleshooting to increase the help desk support knowledge base.
  • Continuously gather information from customers that help identify root causes of issues in order to provide suitable solutions.
  • Capable of performing product diagnoses, to discover underlying issues, and propose possible solutions to both the customers and engineers.
  • Conduct internal product training to team members when necessary.


EXPERIENCE & QUALIFICATION

  • Bi-lingual Spanish a must
  • 2 Years Customer Service Experience
  • 2 Years Technical Hardware Experience
  • 4 Years Building a PC Knowledge
  • Excellent written and oral communication skills to facilitate the forging of strong interpersonal relationships.

Thank You

Your application was submitted successfully.

  • Location
    Remote, Spain
  • Department
    Customer Service
  • Employment Type
    Full Time
  • Minimum Experience
    Mid-level