Product Operations Manager, D2C, UK (West London / Hampshire)

Production · London, London, City of
Department Production
Employment Type Full Time

NZXT is a rapidly growing company made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. We are a team of creative, motivated and results-oriented people who love what we do and are dedicated to making it easy, fun and rewarding for our audience to play games. We are a founder-led organization that has not lost any of our entrepreneurial, scrappy roots. This is an exciting time to join NZXT as we are poised for significant global expansion and growth.


NZXT Europe GmbH is located in München, Germany and services the European market with custom built gaming PCs as well as other NZXT products, and the corporate headquarters are located in Los Angeles, California, United States.


CULTURE & VALUES

At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas:


Every Voice Matters                                Win Together

Keep It Simple                                         Give A Shit

Build Scalable Systems                           Commit To Quality

Learn And Grow                                       Do What You Say                                         

 

We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.


RESPONSIBILITIES


  • Build up, manage, optimize and develop Company direct consumer (D2C) Operations in the UK, to support Company’s business plans for the region
  • Responsible for Company’s UK direct consumer (D2C) Operations;
  • Hire, train, develop and manage the UK PC Builder & Tech Support Team;
  • Install, supervise, drive, manage, continuously optimize & further develop Operational processes to support Company D2C business and growth plan in the UK, including the following areas:
    - PC production;
    - consumer tech support;
    - inventory forecast, planning, management, receiving, warehousing as well as shipping finished product;
    - consumer RMA processing, handing and management;
    - other as required to support Company D2C business and growth plan in the UK;
  • Work with respective HQ departments to leverage on the existing know-how and resources as well as to align to overall Company Operations;
  • Work with UK & EMEA Marketing to ensure complete Operations support for marketing initiatives, directions and activities;
  • Define & agree with other cross-department stakeholders on the EMEA D2C Operations department goals and KPIs, track and drive department performance to hit and exceed those.


SKILLS AND EXPERIENCE


  • Over 5 year work experience in IT industry, preferably in PC components;
  • Good understanding of and ability to define, drive and manage operational processes;
  • Over 3 years successful people management experience;
  • Good understanding of PC components & technologies;
  • Excellent communication skills;
  • Teamplayer mindset & attitude;
  • Ambitiousness, focus on goal;
  • Being dynamic & showing initiative;
  • Good planning and self-organizational skills;
  • Ability to work autonomously, on a flexible schedule;
  • English language skills, spoken & written.


NZXT is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.


Thank You

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  • Location
    London, London, City of
  • Department
    Production
  • Employment Type
    Full Time