NZXT is a rapidly growing company made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. We are a team of creative, motivated and results-oriented people who love what we do and are dedicated to making it easy, fun and rewarding for our audience to play games. We are a founder-led organization that has not lost any of our entrepreneurial, scrappy roots. This is an exciting time to join NZXT as we are poised for significant global expansion and growth.
CULTURE & VALUES
At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas:
Every Voice Matters Win Together
Keep It Simple Give A Shit
Build Scalable Systems Commit To Quality
Learn And Grow Do What You Say
We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.
The Customer Service Manager will have the opportunity to make a difference in the lives of our fellow PC gamers and community by delivering world-class customer and technical support. We are looking for a Customer Support Manager who is forward-thinking and strives to make a difference at every customer touch-point. They will be responsible for maintaining high customer satisfaction and NPS while providing leadership/mentorship to the Technical Support and Customer Support Team. They will be responsible for escalating any foreseeable issues and demonstrate the ability to work cross-functionally on a resolution. Able to bring strategic ideas and solutions derived by insights and metrics to improve customer experience. Able to evaluate and improve team and agent productivity. They will be responsible for overseeing the daily operations of the US CS Department and will utilize data and insights on driving improvements.
EXPERIENCE & QUALIFICATION
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