Sr. Program Manager (Operations/Supply Chain)

Global Ops · Remote, California
Department Global Ops
Employment Type Full Time

NZXT is a rapidly growing company made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. We are a team of creative, motivated and results-oriented people who love what we do and are dedicated to making it easy, fun and rewarding for our audience to play games. We are a founder-led organization that has not lost any of our entrepreneurial, scrappy roots. This is an exciting time to join NZXT as we are poised for significant global expansion and growth.


CULTURE & VALUES

At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas:


Every Voice Matters                                Win Together

Keep It Simple                                         Give A Shit

Build Scalable Systems                           Commit To Quality

Learn And Grow                                       Do What You Say                                         

 

We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.


JOB SUMMARY


As a fast-growing department, our PMO is looking for a Senior Program Manager to support our Global Operations and Customer Service teams. The ideal candidate we are looking for is someone who enjoys defining new processes, working cross-functionally to drive automation and scale, and successfully and consistently delivering results. When required, they should not be afraid to roll up their sleeves to simply get the job done. The Senior Program Manager should have strong attention to detail and polished communication skills, and ideally from a program management, supply management, or operations background. This position requires strong organizational skills and ability to work on many tasks in parallel. The Senior Program Manager will own the project execution, be responsible for the project schedule, overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments, and goals.

 

 

RESPONSIBILITIES


  • Drive the cross-functional execution of Global Operations/Manufacturing and Global Customer Service to deliver programs on time and to objectives.
  • Coordinate closely across companywide functions including but not limited to Hardware and Software Engineering teams, EMEA & APAC Business Units, Web Ecommerce teams, Operations, Customer Support, amongst others.
  • Work with representative for regional Business Units, Legal, and Finance to execute regional expansions of DTC products and services.
  • Lead teams in achieving results that are on time, within budget, and consistent with the business goal.
  • Identify, anticipate, and communicate problems, risks and gaps. Provide mitigation recommendations, as needed.
  • Provide regular status to upper management, drive working meetings, provide detail drive to schedules, advising and/or managing budgets.
  • Work collaboratively and actively resolve conflicts and roadblocks
  • Host regular working meetings, providing detailed drive-to schedules
  • Budget management
  • Experience with DTC business operations, International expansion and partnering with factories is required

EXPERIENCE


  • 7+ years of program management experience in operations or logistics
  • In depth understanding of Warehouse Management Systems
  • Experience supporting global distribution warehouses (inventory control, process efficiencies, etc).
  • Experience improving customer service processes
  • Proven project & program management skills
  • Manage operational needs for direct-to-consumer (DTC) geographic expansions and services
  • Strong leadership skills to drive progress towards delivering against the company’s roadmap
  • Experience working with global and cross-functional teams 
  • Strong interpersonal skills and ability to manage relationships with external stakeholders
  • Comfortable with ambiguity and the ability to adapt in a rapidly growing environment
  • Ability to work independently in a high-pressure environment with all levels of leadership and exercise sound judgment where clear guidelines may not exist
  • Experience leading new or start-up related projects where processes will need to be defined, implemented and iterated/refined
  • Experience with direct supplier management


NZXT is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Thank You

Your application was submitted successfully.

  • Location
    Remote, California
  • Department
    Global Ops
  • Employment Type
    Full Time