Customer Service Specialist

Customer Service · Melbourne, Victoria
Department Customer Service
Employment Type Full Time
Minimum Experience Mid-level

NZXT​ ​is​ ​looking​ ​for​ ​a​ ​driven​ ​and​ ​customer-friendly​ ​​Customer​ ​Service​ ​Representative​ ​to​ ​join​ ​our Customer​ ​Service​ ​Team.​ ​

As​ ​an​ ​NZXT​ ​Customer​ ​Service​ ​Specialist,​ ​you’ll​ ​have​ ​the​ ​opportunity​ ​to​ ​make​ ​a​ ​difference in​ ​the​ ​lives​ ​of​ ​our​ ​fellow​ ​PC​ ​gamers​ ​and​ ​represent​ ​NZXT​ ​as​ ​a​ ​brand.​ ​Our​ ​team​ ​is​ ​made​ ​for​ ​those​ ​who​ ​take​ ​pride​ ​in helping​ ​others.​ ​We​ ​are​ ​looking​ ​for​ ​a​ ​talented​ ​Customer​ ​Service​ ​Specialist​ ​who​ ​has​ ​a​ ​passion​ ​for​ ​computers​ ​and technology​ ​to​ ​join​ ​our​ ​team. You​ ​will​ ​provide​ ​great​ ​customer​ ​service​ ​by​ ​using​ ​excellent​ ​in-depth​ ​knowledge​ ​of​ ​company​ ​products​ ​as​ ​well​ ​as​ ​by communicating​ ​effectively​ ​with​ ​team​ ​members​ ​within​ ​the​ ​Customer​ ​Service​ ​Department.​ ​​Here,​ ​you’ll​ ​join​ ​us​ ​on​ ​a mission​ ​to​ ​deliver​ ​the​ ​best​ ​Customer​ ​Service​ ​in​ ​the​ ​PC​ ​industry.

The​ ​ideal​ ​candidate is​ ​detail-oriented​ ​with​ ​strong​ ​communication​ ​skills, both​ ​written​ ​and verbal. ​ ​The​ ​candidate​ ​should​ ​have​ ​a​ ​passion​ ​for​ ​both​ ​hardware​ ​and​ ​software, ​ ​ability​ ​to​ ​troubleshoot​ ​and​ ​have​ ​a strong​ ​work​ ​ethic. ​ ​This​ ​position​ ​will​ ​report​ ​directly​ ​to​ ​the​ ​Customer​ ​Service​ ​Manager based in the U.S and the local Operations Manager.


Job Duties/Responsibilities:

  • Respond​ ​to​ ​and​ ​resolve​ ​customer​ ​inquiries​ ​and​ ​issues​ ​by​ ​identifying​ ​the​ ​topic​ ​and​ ​type​ ​of​ ​assistance​ ​the end-user​ ​needs.
  • Deliver​ ​outstanding​ ​service​ ​and​ ​support​ ​to​ ​end-users​ ​using​ ​CRM​ ​platform.
  • Diagnose​ ​and​ ​resolve​ ​technical​ ​hardware​ ​and​ ​software​ ​issues​ ​by​ ​evaluating​ ​and​ ​analyzing​ ​the​ ​symptoms.
  • Meet​ ​the​ ​performance​ ​goals​ ​established​ ​for​ ​the​ ​position​ ​in​ ​the​ ​areas​ ​of: ​ ​efficiency, ​ ​quality, ​ ​and​ ​customer satisfaction.
  • Be the first​ ​to​ ​evaluate​ ​latest​ ​beta​ ​features.
  • Have the ability to methodically test for usability and performance issues
  • Assist with other areas of the business including PC building and logistics as the need arises. (10%)

    Experience:

    • Minimum of 2 years of Customer Service Experience (preferably in technical support for hardware or software)
    • Experience with DIY PC Building
    • Advanced experience with Windows and PC hardware

    Skills:

    • Strong​ ​passion​ ​for​ ​PC​ ​gaming​ ​and​ ​hardware
    • Exceptional​ ​communication​ ​skills, ​ ​both​ ​written​ ​and​ ​verbal
    • Ability​ ​to​ ​work​ ​under​ ​pressure​ ​in​ ​a​ ​fast-paced​ ​environment
    • Possess​ ​strong​ ​problem​ ​solving​ ​and​ ​troubleshooting​ ​skills
    • Unwavering​ ​patience​ ​and​ ​empathy​ ​for​ ​helping​ ​solve​ ​customer​ ​issues
    • Attention to detail and thoroughness 
    • Ability​ ​to​ ​methodically​ ​test​ ​for​ ​usability​ ​and​ ​performance​ ​issues.

    Thank You

    Your application was submitted successfully.

    • Location
      Melbourne, Victoria
    • Department
      Customer Service
    • Employment Type
      Full Time
    • Minimum Experience
      Mid-level